Terms of Use

1. Agreement to Terms

By accessing or using our landing page, consumer mobile/web application, or merchant web application (collectively, our "Services"), provided by ("Company", "we", "us", "our"), a company incorporated in Malaysia, you agree to be bound by these Terms of Use ("Terms"). These Terms legally bind you to follow all guidelines and rules concerning your use of our Services. If you do not agree to these Terms, you must immediately cease all use of our Services.

You must be 18 or older to use the Services. If you use the Services for a business, you confirm that you are authorised to accept these Terms on its behalf, and "you" then includes that business.

2. Description of Services and Role

Jong provides a unified, AI-driven marketplace interface that enables users ("Consumers") to interact with, search, and procure services from various independent, third-party digital service providers ("Merchants"). These services include, but are not limited to, e-commerce, food delivery, ride-hailing, accommodation, and booking services. For Merchants, Jong offers a specialized platform to manage their business, including automated onboarding, inventory management, and sales analytics, facilitated by an AI Assistant.

Businesses can also use products such as Flow, which lets them build and publish their own apps, websites and service flows for their own customers (Schedule A), together with AI features. A business that publishes content or offers goods or services through our products does so in its own name and is responsible for it.

Our Role as a Technology Platform: We act solely as a technology service provider and marketplace facilitator. When a Consumer places an order or books a service, the contract is directly between the Consumer and the Merchant. We are not a party to the underlying transaction and hold no liability for the quality, safety, delivery, or legality of the goods or services provided by the Merchants.

3. User Accounts and Security

To access certain transactional or personalized features of our Services, you may be required to create and maintain an account. You represent that all information provided to us is accurate and truthful. You are solely responsible for safeguarding your account information and for all activities that occur under your account, regardless of whether you authorized such activities. You agree to notify us immediately of any unauthorized use, security breaches, or suspected breach of your account.

Identity Verification: Where you offer products or services through our marketplace, we are required to verify your legal identity before your Flow can be listed. Section 14 sets out what we collect, what we publish, and the grounds on which a listing may be restricted. We may also require identity verification for high-value transactions or sensitive AI-driven actions to ensure account integrity and prevent fraud.

4. AI Use, User Conduct, and Responsibilities

You agree not to use the Services, including the AI chat interface, to:

• Submit false, misleading, or inaccurate information or fraudulent requests.
• Attempt to reverse-engineer, scrape, or otherwise extract data, algorithms, or the output of our AI Agents.
• Engage in any illegal, abusive, harassing, or fraudulent activity.
• Violate the rights of others, including intellectual property, privacy and data-protection rights.
• Use the AI for malicious purposes or to generate harmful, libelous, or defamatory content.
• Upload malware, or interfere with, overload or try to bypass the security of the Services.

Any data or content generated by the AI Agents in response to a user's prompt (text, images, metrics) is provided for informational and transactional purposes only. You are responsible for verifying the accuracy of any critical information before acting on it.

5. Merchant and Business Terms

Merchants using our platform warrant they possess all necessary licenses and permits to sell their products and services and agree to provide accurate, up-to-date information regarding inventory, pricing, and service availability. Merchants are solely responsible for fulfilling orders placed by Consumers through the Services in a timely and professional manner.

By providing your existing documents, catalogs, pricing sheets, and historical sales data to our AI for automated ingestion and onboarding, you grant us a worldwide, non-exclusive, royalty-free licence to process, store, and display this content within our Services for as long as you use them and for any longer period the law requires, and to use this data in anonymised and aggregated form, which no longer identifies you or any other person, to improve our Services, including our AI features and analytics. We do not use your conversations with our AI features to train AI models. Content you publish through a product such as Flow is covered by Section 13.

6. Fees, Payments, and Financial Terms

Our revenue model is based on a transactional basis and includes, but is not limited to, commission fees on sales, advertising fees, and subscription fees for enhanced Merchant/Consumer tools. By using the Services, you agree to pay all applicable fees as described at the time of the transaction or subscription.

All payments are processed through secure, third-party payment gateways. We are not liable for any issues arising from the processing of payments, including chargebacks, fraud, or network errors. We reserve the right to modify our fee and commission structures upon providing reasonable notice.

Subscriptions, automatic renewal and cancellation

• Billing date. Paid plans are billed monthly in advance on the 1st of each month in your billing timezone, together with your other plans on the same billing profile. A plan started part-way through a month is charged only for the rest of that month.
• Automatic renewal. A paid plan renews automatically every month at its current price until you cancel. By confirming a purchase you authorise us to charge your saved payment method for that purchase and for each renewal.
• Notice. We email you before each monthly charge. We tell you in advance of any price change, and a new price applies only from a later renewal.
• Cancellation. You can cancel at any time in Billing. Cancellation takes effect on the next 1st: the plan stays active until then and the current month is not refunded, except where the law gives you a right to withdraw or to a refund.
• Failed payments. If a charge fails we may retry it, charge another payment method saved on the same billing profile, and limit or suspend paid features until the balance is paid.

7. Intellectual Property

The Services, including all text, graphics, logos, source code, data models, AI Agent architecture, trademarks (Jong), and underlying functionality are and will remain the exclusive intellectual property of and its licensors. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission. Your own content remains yours, as Section 13 describes.

8. Disclaimers and Limitation of Liability

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services, the AI output, or the quality of any products/services obtained through the Services will meet your expectations.

LIMITATION OF LIABILITY: IN NO EVENT SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY (INCLUDING MERCHANTS) ON THE SERVICES; (III) ANY CONTENT OR OUTPUT GENERATED BY THE AI AGENTS; AND (IV) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, such as liability for fraud, for death or personal injury caused by negligence, or under mandatory consumer-protection law (see Section 15).

9. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your account and your access to the Services if you breach these Terms, engage in fraudulent activity, or misuse the AI chat functionality, or where the law or a competent authority requires it. Where the law requires it, for example for business users of our marketplace in the European Union, we give you a statement of reasons and advance notice before terminating, except where the law allows us to act immediately. Upon termination, your right to use the Services will immediately cease; the provisions that by their nature should continue, including Sections 7, 8, 10, 12, 13, 15 and 16 and paragraph A.13 of Schedule A, continue to apply.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Malaysia, including those pertaining to e-commerce and digital services, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located within Malaysia to resolve any legal matter arising from the Terms.

If you are a consumer, this choice of law and courts does not deprive you of the protection of the mandatory laws of the country where you live, or of any right you have under those laws to bring proceedings in the courts there. Section 15 sets out further country-specific rules.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of any material changes by posting the revised Terms on this page and updating the effective date shown above. For material changes, we will additionally make reasonable efforts to notify affected registered users directly — for example, by email or an in-app notice — before the revised Terms take effect. Where the law sets a minimum notice period, we give at least that notice. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised Terms.

12. Data Processing Addendum

This Addendum forms part of these Terms and applies whenever you enable a platform product that processes personal data on your behalf — for example, Flow, where your own end-users use an app, website or service flow you publish. The full Data Processing Addendum, including its transfer terms and its description of the processing, is at /main/dpa; it also forms part of these Terms and prevails over this summary if the two differ.

12.1. Roles of the parties

For personal data your end-users submit through your flow, you are the data controller and acts as the data processor. We process that data only to provide the Services and on your documented instructions.

12.2. Your responsibilities

You are accountable for the lawfulness of the data you collect through the platform, for the accuracy of the per-flow privacy policy and terms of use shown to your end-users, and for responding to your end-users' data-subject requests.

12.3. Our commitments

implements appropriate technical and organisational measures to protect the data, restricts access to authorized personnel, engages sub-processors only under equivalent obligations, and assists you — taking into account the nature of processing — with security, breach notification, and data-subject requests as required by applicable law.

12.4. Retention and deletion

Data processed on your behalf is retained and deleted in line with the Services' published retention rules and your instructions. On termination, we delete or return the data except where retention is required by law.

You accept this Addendum at the point you enable a data-processing product in the Business portal, and you confirm it each time you create or duplicate a flow.

13. Content You Publish, Notices and Complaints

13.1. Your content

You keep all rights in the content that you and your end-users put into the Services, including the apps, websites, flows, text, images and data you publish ("your content"). You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, format, display and transmit your content only as needed to provide, secure and support the Services — including showing a flow in our marketplace where you choose to list it — for as long as it is on the Services and for the backup and retention periods that then apply. You confirm that you hold all the rights and permissions needed for your content and for our use of it under this licence.

13.2. Reporting illegal content

Anyone may tell us about content on the Services that they believe is illegal or breaks these Terms, by writing to or by using a reporting option we provide. A notice should explain why the content is considered illegal, give its exact location (such as the link to the flow or listing), give the notifier's name and email address (not needed for a report of child sexual abuse material), and confirm that the notice is made in good faith and is accurate and complete to the best of the notifier's knowledge. We acknowledge each notice, decide on it in a timely, diligent and objective manner, and tell the notifier what we decided and how they can seek redress.

13.3. Our decisions

If we remove or disable content, restrict its visibility or its marketplace listing, suspend a flow or its payments, or suspend or close an account, we tell the affected business the facts and the ground we relied on, whether automated means were used to detect the issue or take the decision, and how to seek redress, unless the law prevents us from doing so.

13.4. Complaints and redress

The affected business, and anyone who sent a notice, may complain about our decision within six months by replying to our message or by writing to . Complaints are reviewed by qualified staff and not by automated means alone, and we reverse our decision where the complaint shows it was wrong. You may also use any further route the law gives you, such as an out-of-court dispute settlement body certified under the EU Digital Services Act, or the courts.

13.5. Intellectual property complaints

If you believe that content on the Services infringes your copyright, trademark or other intellectual property, send a notice under Section 13.2 that identifies the work or right concerned and where the infringing content is. We may remove or disable the content and tell the business that published it, which may respond. Where the law provides a specific procedure for such complaints, we follow it.

13.6. Misuse

After a warning, we may suspend for a reasonable period an account that frequently publishes manifestly illegal content, and the handling of notices or complaints from anyone who frequently submits manifestly unfounded ones.

14. Identity Verification

14.1. Why we ask

We operate an online marketplace. Where you offer products or services to consumers through it, EU law (the Digital Services Act, Article 30) requires us to collect and check who you are before your Flow can be listed. Similar rules apply in other countries where we operate.

14.2. What you give us

Your legal name, address, phone and email; your trade register and registration number where you are registered; a copy of an identification document or an equivalent electronic identification; and a self-certification that you will only offer products or services that comply with applicable law.

14.3. Your warranties

You warrant that the documents relate to you or to the entity you are authorised to represent; that you have authority to submit them; that they are genuine, current and unaltered; that the information is accurate and complete; and that you will update it without delay if it changes (Digital Services Act, Article 30(3)). You indemnify us against claims arising from documents you had no right to upload.

14.4. What we publish

For a listed Flow we publish your name, address, contact details, trade register and registration number, and your self-certification, as Article 30(7) requires. We never publish your identification document or your payment account details.

14.5. Grounds on which we may restrict or suspend a listing

The following are the only grounds on which we restrict or suspend a marketplace listing for reasons relating to identity verification. This does not affect our separate right to act on illegal content, or on a breach of these Terms under Section 9 and Schedule A:

• no verified legal identity is attached to the Flow;
• a verification was rejected;
• we have sufficient indications that the information is inaccurate, incomplete or out of date and you have not remedied it after our request;
• an identification document has expired;
• the self-certification is withdrawn or found to be false.

14.6. If we restrict a listing

We will tell you in writing, giving the facts we relied on and the ground we used, at or before the restriction takes effect, and you may reply to have it reviewed. Your Flow remains reachable at its own link; only its marketplace listing is affected.

14.7. The verification badge

The badge means we checked the legal identity attached to that Flow on the date shown. It is our own mark. It is not a certification by any public authority, and it is not a statement about the quality of what is offered.

14.8. Individuals and organisations

You may hold up to ten legal identities on your account, each an individual or an organisation, and attach them to different Flows.

15. Country-Specific Terms

We offer the Services in many countries. Where the law of your country gives you rights or protections that cannot be waived or limited by contract, nothing in these Terms takes them away, and if a provision of these Terms conflicts with such a mandatory law, that law prevails to the extent of the conflict. The rules below apply in addition to the rest of these Terms for the countries named, and a business that publishes a flow to end-users in those countries must follow them too (Schedule A).

15.1. European Union and European Economic Area

If you are a consumer, you may withdraw from a paid purchase within 14 days without giving a reason, unless you asked us to begin the service within that period and acknowledged that you lose this right once the service has been fully provided; if you withdraw after asking us to begin, you pay for what was provided up to that point. For business users of our marketplace, we give at least 15 days' notice of changes to these Terms that affect them and, except where the law allows immediate action, 30 days' notice with a statement of reasons before ending our services to them, as the Platform-to-Business Regulation (EU) 2019/1150 requires. The Digital Services Act rules in Sections 13 and 14 apply, and personal data is handled under the GDPR as our Privacy Policy and the Data Processing Addendum describe.

15.2. United Kingdom

The rules in Section 15.1 apply in the United Kingdom under the corresponding UK law, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the UK GDPR.

15.3. Malaysia

Where the Consumer Protection Act 1999 or the Consumer Protection (Electronic Trade Transactions) Regulations 2012 apply, they prevail over anything inconsistent in these Terms. A business that sells to end-users in Malaysia through a flow must show the information those Regulations require, including its name, registration number, address and contact details, a description of what it sells, the full price including taxes and charges, and its payment, delivery and cancellation terms. Personal data is handled under the Personal Data Protection Act 2010 as our Privacy Policy describes.

15.4. Singapore

A business that sells to consumers in Singapore through a flow must comply with the Consumer Protection (Fair Trading) Act 2003, and must follow the Spam Control Act 2007 and the Do Not Call rules of the Personal Data Protection Act 2012 when it sends marketing messages.

15.5. United States

Our paid plans renew automatically as Section 6 describes, which is our disclosure of the renewal terms; you can cancel online at any time in Billing, and state automatic-renewal laws, such as California's (Business and Professions Code section 17600 and following), apply where they protect you. A business that publishes a flow to end-users in the United States must follow the laws that apply to it there, including on commercial email (the CAN-SPAM Act), text messages and calls (the Telephone Consumer Protection Act), children's privacy (the Children's Online Privacy Protection Act) and state privacy laws.

15.6. Canada

Canadian consumer-protection laws, including those of Quebec, apply where they protect you. A business that sends commercial electronic messages to end-users in Canada must obtain the consent that Canada's Anti-Spam Legislation requires.

15.7. Australia and New Zealand

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these Terms excludes, restricts or modifies them; where the law allows us to limit our liability for a failure to comply with such a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again. In New Zealand, the Consumer Guarantees Act 1993 applies where it protects you; if you acquire the Services for the purposes of a business, it does not apply to the extent the law allows. A business that sends marketing messages to end-users in Australia must comply with the Spam Act 2003.

15.8. Other countries and language

In every other country, the mandatory consumer, data-protection, electronic-commerce and marketing laws of that country apply in the same way. These Terms are written in English. Where we provide a translation, such as the Bahasa Melayu version, it is for your convenience; if the two differ, the English version prevails, except where the law requires the translated version to prevail.

16. Contact Us

If you have any questions about these Terms, please contact us:

(company no. )

Email:

Schedule A — Flow

This Schedule applies in addition to Sections 1–16 above whenever you enable or operate the Flow product in the Business portal. Where this Schedule conflicts with Sections 1–16 on a matter specific to Flow, this Schedule governs. You accept this Schedule when you enable Flow in the Business portal, and you confirm it each time you create or duplicate a flow.

A.1. What Flow is

Flow lets you build and publish your own apps, websites, portals and multi-step service flows — such as stores, bookings, intake forms, applications or order journeys — for your own customers and users ("end-users"), with the help of AI tools. Each flow is defined by a blueprint you create, configure and publish, and your end-users reach it through its own link, through our apps, or through our marketplace where you choose to list it.

A.2. You are the publisher

You are the publisher and operator of every flow you publish, and you are solely responsible for its design, content, configuration and lawfulness, and for the goods, services or outcomes you offer through it. A flow is an arrangement between you and your end-users; is not a party to it and provides Flow only as a technology service provider, consistent with our role described in Section 2. Your flow must present your business, not us, as the party your end-users deal with.

A.3. Your terms and privacy notice

Each flow you publish must present your end-users with its own terms of use and privacy notice and, where it sells anything, its refund policy. Together they must accurately describe who you are, what the flow collects and why, the lawful basis you rely on, where the flow's data is stored (A.4), who processes it for you (including us and our sub-processors), any cookies or similar technologies it uses, how long data is kept, and how end-users can exercise their rights. Flow can draft these documents for you; you are responsible for reviewing, completing and keeping them accurate. The platform's own legal documents do not replace them.

A.4. Storage region

A flow is stored in your business's data region, which is set when the flow is created and is shown to you before you confirm. The region is permanent: a flow cannot be moved to another region after it is created. A duplicate is a new flow, stored in your business's data region, with its own data and end-user records; the original flow's data stays where it is.

Everything a flow collects, including every end-user submission, is stored at rest in its storage region, even when an end-user is in another country. Some processing happens outside that region by design: payments (Stripe), email (Mailgun), the edge network (Cloudflare) and AI features (Google Vertex AI, at the location the applicable jurisdiction allows). Our own authorised personnel may also access a flow's data remotely from Malaysia for support, security and identity verification; every such access is restricted and logged. The current list of our sub-processors, where each of them processes data and the transfer safeguard we rely on for each, is at /main/subprocessors.

As the controller of your end-users' data, you are responsible for deciding that storing it in that region, and these transfers, are lawful for your end-users, and for telling your end-users where their data is stored.

A.5. Controller and processor

For personal data your end-users provide through a flow, you are the data controller and acts as your data processor under Section 12 and the Data Processing Addendum at /main/dpa. We act as an independent controller only for the limited data we need to meet our own legal obligations and to keep the Services secure, as our Privacy Policy describes. If an end-user contacts us about their data in your flow, we refer the request to you and help you respond.

A.6. Your duties to your end-users

You must comply with the laws that apply to your flow and your end-users in every country where you offer it, including by:

• having a lawful basis for each use of personal data, and collecting the consents the law requires — for example for marketing messages, for cookies or similar technologies that are not strictly necessary, and for special categories of data;
• identifying your business to end-users (name, registration number where you have one, geographic address and contact details) and showing prices, including taxes and charges, before an end-user commits to pay;
• giving end-users the cancellation, withdrawal, refund and warranty rights their consumer law provides;
• not aiming a flow or its AI features at people under 18, and not knowingly collecting personal data from children;
• making your flow accessible where the law requires it, for example under the European Accessibility Act for e-commerce services;
• answering your end-users' requests to exercise their data-protection rights within the time their law allows.

A.7. Restricted data

You must never collect payment card numbers or card security codes in a flow except through the payment components Flow provides. Unless the law allows it, it is necessary for your flow, and you apply the safeguards the law requires, you must not use a flow to collect government identification numbers; health, genetic or biometric data; data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, sex life or sexual orientation; data about criminal convictions or offences; precise location data; or personal data about children. You must not use Flow or its AI features to make decisions that have legal or similarly significant effects on people, such as decisions on hiring, credit, insurance, housing, education, health care or public benefits.

A.8. Content, intellectual property and AI-generated content

Section 13 applies to everything you publish in a flow, and you must hold the rights to the text, images, trademarks, software and data you use in it. Content generated by Flow's AI tools can be inaccurate, incomplete or similar to existing material, so you must review it before you publish it; once published, you are responsible for it as if you had written it yourself. Where the law requires it, for example under the transparency rules of the EU AI Act, you must make clear to your end-users when they are interacting with an AI system or seeing content generated or manipulated by AI.

A.9. Payments in your flow

Payments your end-users make in a flow are processed by Stripe. You are the seller: you are responsible for your prices, taxes, invoices or receipts, refunds, chargebacks and disputes, and for honouring the consumer rights that apply to your sales. Where you connect a payment account, the payment provider's terms also apply to you. Our own fees for Flow are set out in A.11.

A.10. Marketplace listings

Listing a flow in our marketplace is optional; a flow you do not list remains reachable through its own link. To list a flow you must meet the identity verification requirements in Section 14. We rank and display listings using the main parameters we disclose in the Business portal, and we may restrict a listing under Sections 13 and 14.

A.11. Fees

Fees for the Flow product — including any per-flow, per-transaction, or subscription charges — are as published for the Flow product in the Business portal and form part of the financial terms in Section 6. We may change Flow pricing on reasonable notice; a change does not affect a flow transaction already in progress when the change takes effect.

A.12. Acceptable use and enforcement

You must not use Flow to collect prohibited or unlawful information, to operate flows that are deceptive or fraudulent, to impersonate another person or business, to distribute malware or phishing pages, or to process data or payments in breach of applicable law or the conduct expectations in Section 4. We may remove or disable a flow or any of its content, restrict its marketplace listing or its AI features, or suspend access to the Flow product, where a flow breaches these Terms, this Schedule or applicable law, or where a competent authority orders us to. We act proportionately and, unless the matter is urgent or the law prevents it, give you notice and a chance to fix the problem first; you receive a statement of reasons and may complain under Section 13.

A.13. When a flow ends

Before you delete a flow or close your account, you can ask us for a copy of the flow's data, as the Data Processing Addendum describes. When you delete a flow or close your account, the flow's data is deleted as the Data Processing Addendum describes, unless the law requires us to keep it. You remain responsible for the obligations you owe your end-users, including keeping any records the law requires you to keep.