How We Verify
Some businesses on our marketplace carry a "Verified by Jong" badge. This page explains what that badge means, what we checked to award it, and what it does not mean. Where a business offers products or services to consumers through our marketplace, the law (in the European Union, the Digital Services Act, Article 30) requires us to collect and check who they are before their Flow can be listed. The badge is how we show that we did.
What we check
Before we award the badge to a Flow, we check the legal identity attached to it. That means we confirm the legal name, address, phone and email of the business or person behind it; their trade register and registration number where they are registered; and an identification document or an equivalent electronic identification. We check that the document is genuine and that it matches the details we were given. We also record the business's self-certification that it will only offer products or services that comply with applicable law.
What we do not check
We do not use facial recognition or biometric face matching. We do not check, endorse, or guarantee the quality, safety, or price of what a business offers. The badge is about who the business is, not about how good its products or services are. We never publish the identification document itself or any payment account details.
What the badge means, and what it does not
The badge means we checked the legal identity attached to that Flow on the date shown next to it. It is our own mark. It is not a certification by any public authority, and it is not a rating of quality. A Flow without a badge is not a warning sign: it simply means no verified legal identity is attached to it yet, and we show that neutrally.
How long a decision takes
We review a submitted identity as soon as we can. Most decisions are made within a few business days. If we need more information, we will ask for it, and the review pauses until we receive it.
If your details change
If you hold a verified identity with us, you must keep it accurate and update it without delay if anything changes (Digital Services Act, Article 30(3)). If we have sufficient indications that the information is inaccurate, incomplete, or out of date, we will ask you to correct it. A verified identity can be re-checked, and a badge can be withdrawn if the information no longer holds.
How to appeal
If we reject a verification or restrict a listing, we will tell you in writing, giving the facts we relied on and the ground we used, at or before the restriction takes effect. You may reply to have the decision reviewed. Your Flow remains reachable at its own link while this happens; only its marketplace listing is affected. The full terms are in Section 14 of our Terms of Use, and how we handle your data is described in our Privacy Policy.